Ark Design Pocket Door Matte Lock

• Ark Design offers free shipping for all orders within the Continental US. Please ensure that you provide a valid residential or commercial address. We cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office) destinations, or freight forwarders.
• If you need expedited shipping, please contact info@arkdesignhome.com before or after your purchase. An extra shipping fee will be charged for fast shipping.
• For freight safety and compliance, some products may be shipped in multiple boxes. Hence, you may receive multiple shipments.
• Your order will be processed within 48 business hours. However, shipping times may vary due to holidays or other reasons. If you have a question about your product's specific delivery time, please feel free to email us at info@arkdesignhome.com
• An email with shipment details will be sent after your purchase has been handed over to the carrier. You can also check the status on our website under “Support → Order Track”.
  

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

Who is covered by this warranty?

This limited warranty only applies to the customer who originally purchased the product. It does not extend to any subsequent owner or transferee of the product.

How to use this warranty?

To initiate a claim, please contact us via email at info@arkdesignhome.com with detailed pictures illustrating your claim.

What does this limited warranty cover?

All hardware: We have strong confidence in all of our hardware and provide a 5-year full warranty on all hardware (worn-out finishes are not included). If a warranty claim is confirmed, we will send a brand new replacement hardware free of charge.
All doors: We offer a limited warranty of one year to cover defects in materials and workmanship. Please note that the warranty does not cover (a) improper use; (b) failure to follow the product instructions or perform any preventive maintenance; (c) modifications; (d) unauthorized repair; (e) normal wear and tear; or (f) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

Note: Please inspect your product carefully before installation. This limited warranty does not cover any costs associated with return shipping, installation, or de-installation. These costs include, but are not limited to, contractor or installer time, travel, or transportation of the product for any reason.

We have taken great care in designing and constructing our products, ensuring your complete satisfaction with every purchase. Our products are backed by industry-leading after-sales and return services, giving you peace of mind when making a purchase. However, there may be situations that require you to change or return a product, which we will handle accordingly as below

Manufacturer Defect

Please send detailed pictures of the defective parts to info@arkdesignhome.com . Once we confirm the defect, we will send a new product or replacement parts free of charge.

Arrived Damaged or Missing Parts

It is necessary to open and inspect shipments upon arrival. Please take a photo of damaged parts or missing parts and send to email info@arkdesignhome.com . We will offer a solution within 24 business hour free of charge.

Buyer’s Remorse

If you need to return or exchange your order, please notify us via email at info@arkdesignhome.com within 30 days of receiving your order. Please note that the shipping cost will be deducted from the return amount.

Please note:

• Customer designed custom projects cannot be returned. Installed products are not eligible for this return policy.
• A returned product must be in a re-sellable condition to receive a full credit. We expect the same level of quality in returned products as we provide in our delivered products. Items that are returned damaged are not eligible for a full credit. Please ensure to take a photo of the returned item intact before you deliver to the carrier.
• Please package the product properly to prevent shipping damage. You are responsible for loss or damage during return shipping.